FAQs
What is the Dolcessa (name) Rewards Program?
The Dolcessa Rewards Program
Who can join?
Anyone can join the Dolcessa Rewards Program by signing up on our website.
How do I earn points?
Earn points by making purchases, writing product reviews, and following us on social media.
How do I redeem my points?
You can redeem your points during checkout by selecting the option to apply your points to your purchase.
How many loyalty points can I use per transaction?
You can use a maximum of (insert number) loyalty points per transaction.
Can loyalty points be combined with other discount codes?
Unfortunately, loyalty points cannot be combined with other discount codes.
Can I use my loyalty points and a site credit/gift card?
Yes, you can use your loyalty points along with a site credit or gift card.
Is there a maximum amount of points that I can earn?
There is no maximum limit on the number of points you can earn.
Do my Dolcessa (name) points expire?
Your Dolcessa points will never expire.
Why do you ask for my birthday?
We ask for your birthday to send you a special birthday reward/offer.
How do I get points for writing a review?
You can earn points by submitting a review on our website.
How do I get points for following on social media?
Points for following us on social media are automatically added to your account when you connect your social media handles.
Can I redeem my Dolcessa (name) points in store?
At the moment, Dolcessa points can only be redeemed online.
Are Dolcessa (name) points refundable?
Dolcessa points are non-refundable.
If I return my order, what happens to my points?
If you return your order, any points earned from that purchase will be deducted from your account.
How long will I maintain my Dolcessa (name) tier status?
Your Dolcessa tier status is maintained for (insert duration) from the date you achieve it.
How do I leave the program?
You can leave the program at any time by contacting our customer support team.
Where can I report a problem or give feedback?
If you encounter any issues or wish to provide feedback, please reach out to our customer support team through our website or email.
